"I wanted to say -thanks - for all your help - you have been great
& have taken time out to listen, understand & help -especially because I
am not someone with a disability - or a BIG regular daily user - just
someone with a small occasional problem - a silly enlarged prostate that
thinks it can tell my bladder to do too much peeing at inconvenient times
& which I am not able to do much about internally - but at least I have
a simple solution - externally - & its largely invisible & non intrusive - so
what more could I ask."  <July 2010 name and address supplied>

"...after 2 months of struggling with catheters during ISC using a well know brand I came across IQ Catheters on a web search.  I applied for samples and also received really good advice from their helpline...and now I find ISC no problem whotsoever.. thank you again"<Feb 2010 name & address supplied>

  

"I've leart more from talking to Phil on your Helpline and reading your excellent IQ tutorial then all my visits to the continence advisors and urologists put together - Thanks Guys!" <March 09 - name & address supplied>

  

  

 Praise for P-Sure urinary sheath and the helpline

iQCath - if it works for me it will work for virtually anyone!

100% success rate - your catheter goes in first time, every time!

iQCath is so easy to use in comparison to all the others

It felt as though I had known Phil (your Helpline Adviser) for years when talking to him on the phone, almost as if I was talking to a mate !!!

Make no mistake about it the P-Sure urinary sheath is a life changing decision

I use your p.sure self adhesive sheaths and they are brilliant

Praise for our helpline service and p.sure letter 1

Praise for our helpline service and p.sure/comfort leg bags letter 2

Wow - your catheter valve knocks the spots of all the others!

Your URIbag has been a great help as I do a lot of driving

I was getting into a right old state, I would do ISC then a short time later cough or sneeze and wet myself!

 

The self adhesive sheaths and Bendi bags have changed my life

 

Absolutely first class service

 

Just to say thank you for your fantastic product - the nephrostomy drainage system. 

 

  

LATEST: Feedback about our new iQCath Tutorial    I have just finished reading your IQ Tutorial and can only say that I wish I'd had one of these at the start of it all!   The tutorial was very easy to understand with the pictures entertaining and informative and the writing being in plain English.  Plus there's a lot more in it than I ever got told by the nurse in hospital!  You can tell it was written by people who had first-hand knowledge of doing ISC. It’s a definite must for all people starting ISC. <name & address supplied - Dec 07>
I have read your IQ tutorial a couple of times now and think it is absolutely brilliant, it is written in a way that is easy to understand from my point of view and for once with no medical jargon! I just wish I had this when I was in hospital when they said I first had to do ISC, it would have helped me great deal by helping me to understand what it was all about. I have been doing ISC for some time now but still learnt quite a bit through reading the tutorial, particularly the ‘Useful things to know’ section at the back, especially the tip about if you cannot get the catheter in give a little cough, they must have forget to tell me about that one! Basically the tutorial is very easy to understand, a must read before you do intermittent self catheterisation, I believe the tutorial should be available in all hospitals as an invaluable to aid teaching ISC. <name & address supplied Nov 07>
Contact our helpline for a hard copy of the tutorial.. You can also download all or part of it from this website in the 'download section' .

  

"I require your excellent new IQ 14ch ISC's. It's the only ISC catheter I've been able to pass since having bladder reconstruction & a sphincter cuff. If it works for me it will work for virtually anyone!" <July 07 response from our website name & address supplied>

Hi Guys,

Just a quck email to give you some feedback on your new catheter - its brilliant! I've been catheterising since my accident some 8 years ago using a < well know brand name> catheter and roughly about 1 in every 6 times I had trouble getting it through the last centimetre into the bladder. Your catheter goes in so smoothly every time - the only complaint I have is that before I got used to it I was peeing before I was ready, which caught me out more than a few times ;-)

Many thanks once again it really has made life so much easier

<name & address supplied>

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Dear sir,

I would like to thank your company for the IQcath, it is so easy to use in comparison to all the others. I would also like to say thank you to Diane on your Helpline who so kindly and very promptly sent me out some samples. Keep the good work up and thanks once again.

<name & address supplied>

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Hi, I would just like to drop you a quick line to say thankyou so much to Phil, he telephoned me on Monday regarding a sample request I had asked for (1,000mL Comfort leg bag and CVS Catheter valve).

I must say he is by far the most helpful person I have spoken to regarding my issues and appliances,his knowledge is outstanding and his own little tips and tricks are brilliant,it felt as though I had known Phil for years when talking to him on the phone,almost as if I was talking to a mate !!!

I know it is his job to help people out but his attitude and helpfulness go beyond that of a normal job,

The samples arrived this morning and following Phil's advice are working fine!

I am very pleased with the service I have received and I send my great appreciation and thanks to Phil. He's a top man (and a very funny one too ;-) )

Thanks again I look forward to talking to him in the future,

Best Regards

<name & address supplied - by email June 2007>

  

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Dear Helpline.

Can I just say thank you for helping me become confident again in my sheaths. As a director of a company, I need to be able to travel without worrying about my sheath and whether or not it's going to stay on or not during meetings...

For the previous 6 years I have used a <well known sheath name supplied> sheath with confidence up until approx 18 months ago! The last 18 months has slowly got me down as more and more often my sheath would just seal up! I was convinced it was the sheath and promptly called <well known manufacturers name supplied> to make my complaint and was told nothing had changed...

Well, I had enough and decided to try P-sure and to begin with, I did not like the change until I spoke to Stephen Burns. Stephen told me to use best practice which involves a different approach when applying which worked a treat!

I have not had a single incident in 4 weeks and I don't need to touch wood! The P-Sure works... I challenge anyone to use them for 1 month and go back to a wet life!... If you need me to speak to anyone, get them to call

name & address supplied>

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I have MS and use your p.sure self adhesive sheaths, they are simply brilliant! I have never had one blow off and they fit so well and are extremely comfortable. I used to use the < well known product> sheaths but the sizing is poor for me and the sheaths are so thick and they tend to work their way off if you are not careful.

<name & address supplied>

 

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Wow! your catheter valve knocks the spots off all the others. I've just ditched the <well know brand> valve for yours - much less bulky and obvious under trousers and goes better with your leg bags which are much better than the <well known brand> ones I used to use.

Thank your guy on the helpline (sorry cannot remember his name) but it makes a change to speak to someone who actually knows what its like to use a leg bag - he had loads of useful ideas about managing the daily grind of life in a chair!

I use the valve to maintain bladder muscle tone but usually have a leg bag connected to it as it takes so long to empty your bladder with a valve and basically it's a lot easier and means much less frequent trips to the loo.

<excerpt taken from a user forum>

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Just a few words of thanks to say how easy Urinal Bag was to obtain and it has been a great help as I do a lot of driving. Toilets are not always available and this has been used on numerous occasions. Thanks!

<email from satisfied customer that purchased a URIbag for convenience when driving, not because of a continence problem>

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I was getting myself into a right state I would do ISC and then a short time later I would pass urine again and wet myself this could happen just by coughing or if a spasm kicked in.  I remember standing in a school playground waiting for my kids to come out. I'd just catheterised myself before I went out so I should have been okay, but I was not I started to leak, I was so lucky that my children came out for the first time early and was able to get home, very wet by then and hoped that no one had noticed. After that I avoided going out at every opportnity - when I next visited Urology Outpatients and descreibed the utter dispair I felt I was told about your K+ICS system!  All I can say is WOW!  A bit fiddly at first just like ISC, but after a bit of practice its just second nature, part of the routine - no looking back for me but a BIG THANKS for you guys  - you have given me my freedom and dignity back and that is priceless!

<name & address supplied>

 

The self adhesive sheaths and Bendi bags have changed my life.I have been using the 700ml & 1300ml bags for a year. Thanks to the sheaths and the Bendi bag I am able to do my own toileting without the help from a carer. The Bendi bag 1300 with its adjustable inlet made it easier for me to get a night bag which I felt more able to move in. The reason I started wearing the sheaths and bags is because one of my carers as she changed my pad said it was a nappy. I had lots of carers changing me and I wondered if they thought the same way as her.

I would say to anyone wearing a pad.....give the sheaths and pads 2 months and it will change your mind.

A phonecall to the helpline aved me a lot of time and worry. They were able to send me booklets which helped me no end.

< Letter received 9th Dec 2008-name and address supplied>

  

Having just received an order, together with your Christmas Holiday Arrangements letter - I would just like to say a huge thankyou to all at Manfred Sauer for an absolutely first class service. I certainly haven't experienced any supply problems and can be confident that you will not let me down -  with, what is at the end of the day, a very important and specialised supply. Thankyou very much one and all -  and a VERY MERRY CHRISTMAS TO YOU ALL!!

ps Would be most grateful if you could make a slight change to our Special Delivery Instructions. The black door fell off and has now been replaced by a lovely unpainted oak door! Would you be kind enough to change the instruction to:

Please leave behind door at rear of outhouse, back patio.

 

Thanks ever so!

<Received via email 8th December 2008- name and address supplied>

  

Just to say thank you for your fantastic product - the nephrostomy drainage system.  What a benefit it has been to my lifestyle in comparison to having the leg bag previously. I just cannot believe the difference it has made. I came across this product myself as in this part of Northern Ireland the District Nurses/Pharmacy hadn't heard of it and weren't familiar with it at all. Needless to say I will now be informing the Hospital in Belfast were my Nephrostomy was carried out so that others are aware of this drainage system. Thank you.

 

 

 

 

Hi Phil - just to report that I tried out the larger size
Sheath to day - the 30 - rather than 28 - with the plumbing.

I did get it on easier - & it did not feel quite so tight - at first - when I got
it on - & it appears to have stuck fast without any leakage issues throughout
today - Wednesday - which included a longish, roughish walk over the farmland
& through the woods etc. - during which  a couple of young Deer rushed
over the path in front of us - a large Hare took fright as we walked over a
field - as did plenty of Grouse - we ate a whole load of very nice & free
Cherries from trees by the Farm & Church - so a nice couple of hours or so
 - & also during which I peeed into my "plumbing" a couple of times too -
securely.

As I said I would - I used 2 P Grip bands rather than one - both without
the sticky pad - just to keep the tube in place "generally" - above the knee
& sort of mid thigh - rather than "specifically" - as that way there appears
to be more flexibility when out walking - tracks can be pretty rough - but
plenty of security that the tube is not going to get too far from where it
should be - or create too much pull on it.

In this activity - its clear that it's all personal - what works for you - works
for you - not necessarily someone else .  

The next item to progress is to try to avoid these dreaded Boxers - after
some 50 years of Briefs - I am not a great fan - even for once a week -
or so. So I am thinking about it.....    

Anyway - I am feeling a lot better about all of this - having started off a little
confused, bemused & curious - & not wanting to feel that I had suddenly to
do things that made me different or conspicuous while needing to do
something to restore my confidence in avoiding a social accident.

So I am getting there - and I feel OK about days out - & Trips etc.
Its a confidence thing!

And I wanted to say -thanks - for all your help - you have been great
& have taken time out to listen, understand & help -especially because I
am not someone with a disability - or a BIG regular daily user - just
someone with a small occasional problem - a silly enlarged prostate that
thinks it can tell my bladder to do too much peeing at inconvenient times
& which I am not able to do much about internally - but at least I have
a simple solution - externally - & its largely invisible & non intrusive - so
what more could I ask.

Thank you.

You can quote me on it - if you wish.

So when I next visit my GP - I'll discuss a Prescription for a small supply of
"components" - & that should see me through a few months.

I will be in touch - thanks again.

Regards

Bryan  July 2010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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